Refund & Appointment Policy

At Rise and reframe coaching, your growth and satisfaction is important to us. 

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Due to the nature of coaching as a time-based, personalised service, all sessions are non refundable once delivered. If you do need to reschedule and session, I kindly ask for at least 3 days notice and I will do my best to accommodate a new time. 

 

​1-to-1 Coaching Sessions

I understand that life can be unpredictable! To help me serve you best:

• Please give at least 3 days’ notice if you need to change an appointment.

• I’ll do my very best to accommodate changes made less than 3 days in advance, though I can’t always guarantee availability.

• Refunds for 1-to-1 sessions are offered at my discretion, as I want to ensure fair access to any coaching time.

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Programmes & Group Bookings

My programmes and group sessions involve careful preparation to give you the best experience:

• To reserve your place, a 50% deposit is required upfront, with the remaining 50% due after the programme.

• If you need to cancel or reschedule, please let me know at least 1 week in advance.

• Refunds are limited to 50% of the deposit if cancellations are made within this time frame.

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A Few Things to Keep in Mind

• I always aim to be flexible and understanding, but all changes and refunds are subject to availability and discretion.

• By booking with Rise and Reframe, you agree to these terms.

I appreciate your understanding and look forward to supporting your journey!

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