Privacy Policy

At Rise and Reframe Coaching, your privacy matters. This policy explains how your personal information is collected, used, and protected when you engage with our services—whether through 1:1 coaching, group workshops, online courses, or our website.

1. Who We Are

Rise and Reframe Coaching is a coaching practice offering virtual and in-person services, including individual coaching, group workshops, and digital courses.

I ( Sian Kidger) am an EMCC-accredited coach and abide by the EMCC Global Code of Ethics, which includes commitments to confidentiality, professionalism, and responsible data handling.

2. What Information We Collect

We may collect and store the following personal data:

Name, email address, phone number
Billing and payment details
Coaching-related notes or goals shared during sessions
Website usage data (e.g., through cookies or analytics)

3. How We Use Your Information

We use your data to:

Provide coaching and support services
Respond to inquiries or schedule sessions
Process payments and manage bookings
Share updates or resources (only if you’ve opted in to receive them)
Comply with legal or regulatory obligations

4. Confidentiality & Coaching Ethics

All personal information shared during coaching is held in strict confidence, in line with the EMCC Code of Ethics. Information will not be shared with third parties unless:

Required by law
You give explicit consent
There is a risk of harm to yourself or others

5. Data Storage & Security

We take appropriate measures to protect your data from unauthorized access, misuse, or loss. Your information is stored securely, whether digitally or in written form, and only retained as long as necessary for our work together or as required by law.

6. Your Rights

Under data protection laws (e.g., GDPR), you have the right to:

Access your personal data
Request correction or deletion
Withdraw consent for data processing
Lodge a complaint with a data protection authority

To exercise these rights, please contact me at Sian@RiseandReframe.com

7. Third-Party Services

We may use trusted third-party services (e.g., payment processors, scheduling platforms, course hosts) to deliver parts of our service. These providers have their own privacy policies and are committed to protecting your information.

8. Cookies & Website Analytics

This website may use cookies and analytics tools (e.g., Google Analytics) to improve functionality and understand how visitors use the site. You can control cookie settings through your browser.

9. Updates to This Policy

This policy may be updated periodically. Continued use of our services or website indicates your agreement to the latest version.

Last updated: 30th June 2025